You can change your mind and cancel your Order any time prior to Order Completion at no additional cost.
If payment has already been performed, it will be fully refunded.
After Order Completion and the dispatch of your order you have the right to return all or part of the items of your order up to 14 days from the date on which you received the items, in the following cases:
- You have received an item different from the one you have ordered.
- You have received an item that does not comply with the description or the condition described in our site.
You do not have the right to return a product and cancel the Contract when this product is unsealed/unwrapped and/or used after you have received it.
You can exercise your right to return an item by using one of the contact methods described here.
You will be asked to provide evidence for the reason you request a return.
If your request is considered reasonable, we will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to return the order or part of the order.
We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.
You must send back the items or hand them over to us without undue delay, and in any event no later than 30 days from the day on which we are informed about your decision to return.
Right of withdrawal
You have the right to withdraw from your order within 14 days from the day of Order Receipt, without giving any reason, although please note you have no right to withdraw items that have already been delivered and are unsealed/unwrapped and/or used.
You can exercise this right by sending us an e-mail at firstname.lastname@example.org.